FAQ'S

What is the minimum age to participate in the tour?
Be over 3 years old and know how to swim.
At all times.
We offer two tours, one lasting 70 minutes and the other 90 minutes.
Spanish and English.
No, once the underground river tour begins, there are no restrooms available.
All the necessary equipment for the tour is included in the fee: helmet, life jacket, water shoes, and water flashlight.
Yes. Request it through our contact WhatsApp, and we will provide all the information and requirements. We are here to design an unforgettable, tailor-made experience for you.
Pets are not allowed in the park, except for certified support dogs.
13 people.
It is not allowed to bring any items other than the provided safety equipment.
Yes.
As long as they are able to perform short swims, walk with stability, and do not pose a risk to themselves.
Yes, the maximum weight is 125 kg (275 lbs).
Will snacks or meals be provided during the tour?
People with pacemakers or severe heart conditions cannot participate in the tour.
Participants only need to be in reasonable physical condition for a walk of up to 90 minutes, while maintaining balance, as holding onto stalactites during the tour is not allowed.
The provided safety equipment, buoys marking the water route, and the care of our expert guides.
Yes, but at their own risk and only up to 6 months of pregnancy.
Yes, but at your own risk.
The underground river's water temperature is consistently 19 degrees Celsius (66 degrees Fahrenheit) year-round.
We navigate the underground river's course through caves rich in history. Most of the tour involves walking, with short swimming sections reaching a maximum depth of 2 meters (6.5 feet).
Yes, we have a store offering Xieltun clothing and accessories, as well as additional beverages available for purchase.
Due to environmental regulations, sunscreen or other substances are not allowed in the river.
We offer only two tours, and each tour includes the same three variations. You can find all the details in the "Experiences" section.
Yes, we also have parking available for vans and private vehicles.
CONTACT

contacto@riosagrado.mx

998 222 0311

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